退款政策

Effective Date: 06 July, 2026

At Alvi Multitrade, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our Refund & Return Policy below.

1. Return Eligibility

We offer a 30-day return policy from the date of delivery.

To be eligible for a return, the item must:

• Be returned within 30 calendar days of receiving the order.

• Be unused, uninstalled, and in its original condition.

• Be returned in the original packaging with all accessories, manuals, and documentation.

• Not be damaged due to misuse, improper handling, or unauthorized repairs.

Products that do not meet these conditions may not be eligible for a refund or exchange.

2. Non-Returnable Items

• The item must be in its original condition with all accessories, manuals, and packaging intact.
• Returns are not accepted for products listed as “Only for Parts” – please check the product listing carefully before purchasing.

3. Return Process

To initiate a return, please contact us before sending any item back.

Email: sales@alvimultitrade.com

Phone: +91 7840901699

Please include:

• Order Number

• Product Name

• Reason for Return

• Photos (if the product is damaged or incorrect)

Once your request is reviewed, our support team will provide return instructions.

4. Return Shipping

Unless the return is due to our error (such as receiving the wrong item or a defective product), the buyer is responsible for all return shipping costs.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

5. Refunds

After receiving and inspecting the returned product, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method within 7 business days after approval.

• Processing times may vary depending on your bank or payment provider.

• Shipping charges and handling fees are non-refundable unless the return is due to our error.

6. Damaged, Defective or Incorrect Items

If you receive a product that is:

• Damaged during shipping

• Defective

• Incorrect

please contact us within 48 hours of delivery.

Include clear photographs of:

• The product

• The packaging

• The shipping label

We will evaluate the issue and arrange a suitable resolution, including replacement or refund where applicable.

7. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Alvi Multitrade

Email: sales@alvimultitrade.com

Phone: +91 7840901699

Headquarters

Plot No. 255-256/B-7
VIP Industrial Area
Bhavnagar – 364001
Gujarat, India

8. Governing Law & Jurisdiction

This Refund & Return Policy shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to this policy shall be subject to the exclusive jurisdiction of the courts in Bhavnagar, Gujarat, India.